dropball Privacy Policy – How We Handle Your Personal Data

Last updated: 2024

1. Introduction and Scope

dropball is committed to protecting the privacy and personal data of every player who registers and participates on our platform. This Privacy Policy applies to all users who access dropball through any device, including mobile browsers and desktop, from the Philippines and beyond. It describes in clear terms what information we collect, why we collect it, how we store and protect it, and under what limited circumstances we may share it. By creating an account or using any feature of the dropball platform, you acknowledge that you have read and understood this policy in full. If you do not agree with how we handle your data, you should not create an account or continue using the platform. We update this policy from time to time and will notify registered users of any material changes.

2. What Data Do We Collect?

When you register and use dropball, we collect several categories of personal and technical data necessary to operate the platform safely and effectively. The main types of information we collect include:

• Account information: Full name, date of birth, email address, username, and password (stored in encrypted form) provided during registration.
• Identity verification data: Government-issued identification documents required to verify your age and identity in line with Philippine regulations.
• Philippine Peso payment information: Transaction records, deposit and withdrawal history, and payment method details used for PHP transactions. We do not store full card numbers — these are handled by our PCI-compliant payment partners.
• Device and browser data: IP address, browser type and version, operating system, device model, screen resolution, and time zone, collected automatically when you access the platform.
• Usage data: Pages visited, games played, betting history, session duration, click patterns, and feature interactions within the platform.
• Cookies and tracking data: Data collected via cookies, local storage, and similar technologies as described in Section 4 of this policy.
• Support communications: Records of any messages, emails, or chat interactions you have with our support team.

We collect only the data that is genuinely necessary for the purposes described in this policy. We do not purchase personal data from third-party data brokers or collect sensitive information beyond what is required for account management, legal compliance, and platform operation.

3. How We Use Your Personal Data

dropball uses the personal data we collect for clearly defined purposes, all of which are necessary to deliver a safe, legal, and high-quality gaming experience to Filipino players. The primary purposes include: creating and managing your account; verifying your identity and age to comply with applicable Philippine regulations; processing deposits and withdrawals in Philippine Peso; personalising your experience on the platform, including game recommendations and account settings; detecting and preventing fraud, money laundering, collusion, and other prohibited activities; sending transactional communications such as account confirmations, withdrawal notifications, and security alerts; responding to support requests and resolving disputes; and complying with our legal and regulatory obligations. We do not use your personal data for unsolicited marketing or share it with advertisers for targeting purposes. Any communication we send you will be directly related to your account or the services you have chosen to use on dropball.

4. Cookies and Tracking Technologies

dropball uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to gather aggregate data about how the platform is used. Cookies are small text files stored on your device when you visit the platform. We use the following types of cookies: strictly necessary cookies that are required for the platform to function (such as session management and login state); functional cookies that remember your preferences and settings; and analytics cookies that help us understand how users navigate the platform so we can improve performance and content. We do not use third-party advertising cookies or sell cookie data to external parties. You can control cookie preferences through your browser settings; however, disabling strictly necessary cookies may prevent certain parts of the platform from working correctly. By continuing to use dropball after being informed of our cookie use, you consent to our use of cookies as described in this section.

5. Data Storage and Security

dropball takes the security of your personal data seriously and implements industry-standard technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using SSL/TLS protocols. Account passwords are stored using strong one-way hashing algorithms and are never accessible in plain text to any member of our team. Payment data is handled by PCI-DSS compliant third-party processors, and full card numbers are never stored on our servers. Access to personal data within our organisation is strictly limited to personnel who require it to perform their job functions, and all staff are bound by confidentiality obligations. While we maintain robust security practices, no system is entirely immune to risk, and we encourage you to use a strong, unique password and to keep your login credentials confidential at all times. In the event of a data breach that poses a significant risk to your rights, we will notify affected users promptly in accordance with applicable law.

6. Sharing Your Data with Third Parties

dropball does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your information only in the following limited and necessary circumstances: with payment processors and financial service providers who facilitate PHP deposits and withdrawals on the platform, strictly for the purpose of completing those transactions; with identity verification and anti-fraud service providers who assist us in meeting our legal obligations; with technology and infrastructure partners who host or support the operation of the platform, under binding data processing agreements; with regulatory authorities, law enforcement agencies, or courts where we are required to do so by applicable Philippine law or a valid legal order; and with any successor entity in the event of a business restructuring, merger, or acquisition, where the receiving party is bound by equivalent privacy obligations. In all cases where we share data with third-party service providers, we require them to handle your information only for the specific purpose for which it was shared and to maintain appropriate security standards. We do not share your personal data with any third party for marketing or advertising purposes.

7. Your Rights Over Your Personal Data

As a registered user of dropball, you have clear rights over your personal data, and we are committed to making it straightforward for you to exercise them. You have the right to access a copy of the personal information we hold about you at any time by contacting our support team. You have the right to request correction of any inaccurate or incomplete information in your account. You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal obligations to retain certain records. You have the right to object to or restrict the processing of your data in certain circumstances. If you have provided consent for a specific type of data processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing that occurred before the withdrawal. To exercise any of these rights, contact our support team at [email protected] with your request. We will respond within a reasonable timeframe and, where required, verify your identity before processing the request.

8. Protection of Minors

dropball operates exclusively as an 18+ platform, and we take the protection of minors extremely seriously. We do not knowingly collect personal data from individuals under the age of 18. During the registration process, users are required to confirm that they meet the minimum age requirement, and identity verification checks are in place to support this. If we discover or are informed that an account belongs to a minor, we will immediately close the account, delete any associated personal data to the extent permitted by law, and handle any remaining balance in accordance with applicable regulations. Parents and guardians who believe that a minor in their care has registered on the platform are encouraged to contact our support team immediately so that the account can be reviewed and closed. We also encourage the use of parental control tools and responsible internet supervision to prevent underage access to online gaming platforms.

9. Policy Updates

dropball reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make changes, we will update the "Last updated" date at the top of this page and, where changes are significant, we will notify registered users via account alerts or platform announcements. It is your responsibility to review this page periodically to stay informed of how we are protecting your information. Continued use of the platform after any update constitutes your acceptance of the revised policy. If you disagree with any changes, you should stop using the platform and contact our support team to request account closure.

10. How to Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way dropball handles your personal data, you are welcome to reach out to our support team directly. You can contact us by email at [email protected] — please include your registered username and a clear description of your query or request so we can assist you as efficiently as possible. We aim to respond to all privacy-related enquiries within a reasonable period. If you believe your privacy rights have been violated and we have not resolved your concern to your satisfaction, you may also seek guidance from the relevant data protection authorities in the Philippines. We are committed to working transparently and constructively with every user to ensure their personal data is handled with the highest level of care.